Shipping Information
Shipping Policy
At Black Creek Gold Company Ltd, we are committed to delivering your orders securely and efficiently. This Shipping Policy outlines our order processing procedures, shipping methods, delivery timeframes, tracking services, insurance options, and customer responsibilities to ensure a smooth and reliable delivery experience.
Last Updated: June 2026
Order Processing
Orders are processed after payment has been successfully received and verified. Processing times may vary depending on product availability, order verification, and quality inspection requirements. Business days exclude weekends and public holidays.
Shipping Methods
We partner with reputable shipping carriers to ensure secure and reliable delivery of your order. Shipping methods are selected based on the destination, order value, and the level of security required. Available shipping options will be displayed during checkout where applicable.
Estimated Delivery Times
Delivery times vary depending on the destination country, customs procedures, weather conditions, and the selected shipping service. While we strive to meet estimated delivery dates, they are provided as a guide only and cannot be guaranteed.
Shipping Costs
Shipping charges are calculated based on factors such as destination, package weight, shipping method, and insurance requirements. The total shipping cost will be displayed before you complete your purchase.
Shipment Tracking
Once your order has been dispatched, you will receive shipment tracking information where available. Customers can monitor the progress of their shipment through the tracking system provided by the selected shipping carrier or through our shipment tracking page.
Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other government charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated during checkout.
Shipping Insurance
For eligible orders, shipping insurance may be included or offered during checkout to protect your purchase against loss or damage during transit. Customers should inspect shipments upon delivery and report any issues promptly.
Delivery Issues
If your shipment is delayed, damaged, or appears to be lost, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and provide updates throughout the resolution process.
Customer Responsibilities
Customers are responsible for providing accurate shipping addresses and contact information when placing an order. Black Creek Gold Company Ltd is not responsible for delays or additional charges resulting from incorrect or incomplete shipping details provided by the customer.
Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes in our shipping procedures, carrier services, or legal requirements. Any revisions will be posted on this page together with the updated revision date.
Important Shipping Notice
Delivery estimates are provided for guidance only. International shipments may be affected by customs clearance, regulatory inspections, weather conditions, carrier delays, or other factors beyond our control. We appreciate your patience and will provide updates whenever possible.